SHIPPING
Currently, we ship to the continental United States only. If you would like to discuss international shipping, please contact us at poufdesignsbyvalerie@aol.com. ORDER PROCESSING: Please allow 5-7 business days to process your order. We will email you when your order is on the way. SHIPPING RATES - We offer flat-rate shipping per item and rates will vary due to the nature of our hand-made items. Please check the rate at checkout to see the rate for your item. Please contact us at poufdesignsbyvalerie@aol.com to discuss shipping on multiple items. LOCAL DELIVERY - If you are local, please contact us at poufdesignsbyvalerie@aol.com and we can arrange local delivery or pickup.
How do I care for my products?
All elements of my products (including wreaths, bows and flowers) are subject to fading and deterioration from the sun and natural outdoor elements. I recommend that my products be used in a covered environment to minimize any fading or deterioration.
How do I store my product?
You can store your wreath or bow in the box you received it in.
Do I gift wrap?
No. I do not offer gift wrapping, but I can add a personalized gift card to your package.
RETURN POLICY
All sales are Final. We have NO-RETURN policy. If you have concerns prior to your purchase, please email us at poufdesignsbyvalerie@aol.com. Damages/Issues: We require photos of damaged packages prior to them being opened. Please inspect your order upon reception and contact us immediately if your item arrives damaged. Photos can be emailed to poufdesignsbyvalerie@aol.com.
How can I be contacted?
Please contact me via email at poufdesignsbyvalerie@aol.com. I would be happy to address any questions or concerns you may have.
Do I design custom orders?
I would be delighted to discuss any custom order you may have. Please contact me at poufdesignsbyvalerie@aol.com